A photographic memory but with a stuck lens cover (kellirose1313) wrote in bad_service,
A photographic memory but with a stuck lens cover

Zinger's Deli in Boca Raton, Fl doesn't care about it's customers.

This happened a month ago but I forgot to post here. There's a deli across the street from us with a sit down restaurant as half of it & deli counter as other half. The food's always been good so we go sporadically and haven't had any real issues before, except we had noticed they don't like deviation. It's always been over very small substitutes though, so figured maybe it's just the way they are. We never had a medical or allergy based reason so shrugged it off.

However, end of last year my husband had gastric bypass & can literally only eat certain foods/portions. He asked to have a small amount (quarter pound) of just chicken salad as his meal. The waitress argued they are not allowed to do that as deli items can't be in the dining area (odd rule). She offered the platter or sandwich which he can't eat half of the items, let alone the amount of food. He explained it's a huge waste of food. He wasn't asking for extra or something they don't carry. They have meals involving this on the menu for the restaurant area.

The manager then came over & proceeded to argue with my husband that it's against their policy to have any deli items in the dining room. I say argue because he came up with an annoyed tone, didn't greet us, simply started telling us we can order a full plate or leave. My husband advised him of his medical issue & he refused to accommodate at all. We even offered to pay separately at the deli counter then have him rejoin the table. The manager said he'd be asked to leave. So my husband left. We had a full table & he felt it was worth losing customers over this.

We have always liked this place before but, now will never return. I'm going to be sure to let everyone I know in Boca to NOT come here. I've posted the review on every review site I could possibly find. I even posted on their FB page but never got a single response from anyone. They truly don't care at all.

Edited to add couple things for clarification: we've had issues with other places not accommodating, it's a fact of surgery & that's fine. The main issue is the attitude we got from all involved. When the waitress left after explaining they couldn't do it she must have gone straight to the manager. He came over within moments, stood arms crossed at our table in a looming manner and wanted to know "what our problem was?" with his menu.
We explained my hubby can literally not eat more than 4-6 ounces, we were going to an appointment right after leaving so taking extras home would have spoiled in the car (90 degree Florida weather). we didn't want it in a plastic container with a fork so it was obvious deli, just a smaller portion on a plate. It's unlikely a health issue as the chicken salad served in the restaurant side was the stuff sold in the deli area (as in I saw them scooping someone's tuna from the deli onto the plate they brought).
He was angry, aggressive, snarky and basically kept being if you don't like it, leave. When I paid for what my Granny & I had, (our food arrived while hubby & the manager were conversing ,since she's 93 & diabetic, I didn't want to delay her food), the cashier said that manager is "very stubborn" leading me to believe this isn't a rare attitude.
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