Etched with marks but I can deal (finding_helena) wrote in bad_service,
Etched with marks but I can deal
finding_helena
bad_service

Is this bad service?

Customer: *orders... blah blah blah* and a small drink.
Cashier: Actually, the only size we have is the large for $.price.

This happened to me at the mall food court. The small was $1.29, which already struck me as a bit steep, and the large was $1.59 and no way I was paying that much for a freaking drink.

Since soda is almost all profit, I wonder how much money they make by running out, or "running out", of small cups. If they screwed up and didn't order enough, shouldn't they offer to give people a large at the small price, or a large filled partway at the small price? Or is it perfectly reasonable to say "Actually, this is your only option today"?
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