snowstormskies (snowstormskies) wrote in bad_service,

Royal Mail Track and Trace



What a surprise.

I placed an order with Jewellerymaker for some stuff. They send it through Royal Mail Track and Trace service, which gives me a code which can be used to track the item through the depots and delivery stages.

I check this morning, and it's been delivered. On the fifth. Now, that's odd.

We've had no post for three days.

Nothing. Not a little scrap of paper from the Royal Mail. Nothing. Local crap, but nothing official.

And crucially, no note through the box saying "Hi, we called when you were out/we couldn't deliver, but we left here in place X/took it back with us to the depot!" Trust me, we have a dog, I am in all day, and at that time of the morning, this house is a madplace. I would remember a delivery, or a little bit of paper coming through the door.

But there hasn't been one. And now, Royal Mail is saying they delivered it, it's up to me to figure it out, and it can't be found. I've checked the usual hidey holes, looked all around the property but nothing. I have to go back to the seller and get them to launch an investigation. So... No slip of paper saying it's been delivered. No way for their system to say who signed for it. No way for them to even tell who delivered the damn thing.

And I'm out fifty quid. I'm really pissed because those were end of sale items, and some of them aren't avaliable anymore. Royal Mail says they've done their bit but they haven't. No note, and no attempt to deliver.

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