Me: What happened?
My friend: They couldn't find my place even though I gave them good directions.
My friend: They told me they had to charge me extra because I ordered a small poppers but they said they messed up and gave me a large instead. So I asked if I had to pay for the large even though I did not order it and they said yes. Ok..
Me: Uh, what? Are you kidding me?!
My friend: Nope.
*friend opens up food and sees that its all cold and soggy and immediately calls them back*
Well, the good service part of it all is that when he called back, the guy remembered who he was and actually had members of his family that personally knew my friend and his photography work, etc so the guy on the phone said he'd take care of it and sent over a new order of what he wanted for free because of that as well as the previous order being all screwed up and late.
I personally feel that well #1, they were over an hour late so it should've been free anyway, and #2, he didn't order a LARGE, he ordered a SMALL which he shouldn't have had to pay for because they screwed up. Luckily the guy on the phone after all of that changed a particularly bad service situation into a good one.
What do all of you think?