Myrren (myrren) wrote in bad_service,

Bad Breakfast Service

I get married in two days so as you might imagine today and tomorrow are "running around with our heads cut off sorting stuff out" type of days. This morning we had to pick up a few items before my fiancé, G, went for his hair cut, so we decided we'd have breakfast in a local cafe.

So after buying the ribbon we needed (my little Hyundai Getz will look so sweet ^^) we got into the cafe 50 minutes before G's appointment. We were served straight away, and were the only people in bar one other table. G ordered a Full English Breakfast and I ordered a Bacon Sandwich plus two cokes. We got the cokes quickly, but the breakfast... Well when it was time for G to go for his hair cut the food still hasn't arrived. We were pissed, but G told me to stay where I was and he went for his trim. Finally 55 minutes after ordering our food arrived. The waitress grumbled a bit that G wasn't there, but once I explained he had an appointment she agreed to put it in the oven to keep warm til he came back.

He came back, and she brought his breakfast with bad grace. No apology for it taking so long. He ate it as he was hungry. When we paid we did mention we weren't happy with the service and got a few different retorts from the waitress

- They were the only cafe in the village ( which is true) so we should be happy they provide food at all.

- 55 minutes is a perfectly reasonable amount of time for a fry up. Now I work breakfast shift at the pub/hotel I work in and even the biggest order never takes more than 15 minutes, when I said this she replied we must do "Really shitty breakfasts".

- It wasn't their fault, they ran out of sausages and had to get someone to bring them some more, which they were under no obligation to tell us about at all.

Needless to say we didn't tip and we won't be going back. And we will be letting friends know about the service, and it being a smallish village... You do the math.

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