cue ominous music (ellex42) wrote in bad_service,
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ellex42
bad_service

A little help, please?

I stopped at an Office Depot on my way home from work yesterday to pick up a case of copy paper. As I sprained my ankle a couple of days ago, I limped in and went straight to the customer service desk just inside the door to ask if they could help me by having someone get the case of paper and carry it out to my car.

Despite a number of employees standing around doing nothing in the nearly empty store, I was told that no, they couldn't help me.

"Why not?" I asked.

"It's against store policy."

I limped back to my car and drove to Staples, which is a little out of my way, but where they were more than happy to help me. A very nice clerk went and picked up a case of paper and brought it to the customer service desk, where a manager not only checked me out but found a coupon for the paper, and the clerk carried it out to my car.

I went home and called Office Depot customer service, and was told that it is certainly NOT against store policy to refuse assistance with carrying merchandise to the check-out and out to the parking lot for a disabled customer.

Needless to say, I will not be visiting that Office Depot again even if it is conveniently placed on my way home from work.
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