sucia/lista (sucialista) wrote in bad_service,


This isn't a case of day-ruining horrible service, but I'm the type that likes to keep my interactions with CS reps brief and polite (I'm not much of a small-talker...or a big-talker...) and I imagine most of them appreciate that.  But when they try to turn what should be super-short interactions into jokes I'm nhft.

Earlier this year I went to see the King Tut exhibit at the local museum with two others. As the one with the purse I had carried the passes with me, and as we made it to the front of the line I handed the ticket checker the three tickets. My ticket was slightly different than theirs so I made sure to distinguish which ones were whose.

Me: Here are their tickets *hands him two senior tickets* and here's mine *hands him adult ticket*
Him: Okay…*to the others* you two can go in, *to me* you can't.
Me: What?
Him: This ticket doesn't work.
Me: *looks at ticket, trying to see what the problem is* But we just got it from the ticket window a few minutes ago!
Him: You could switch tickets maybe with the others, but you can't get in.
Me: *totally perplexed* Are you serious?
Him: Yeah.
Me: Really?
Him: *stonefaced* Mmm-hmm.
Me: *staring at tickets, wanting to ask the guy AGAIN if he's serious but I'm in that awkward moment where I'm certain the other person is joking but I'd feel like an idiot to I press it*
Me: Okay...
Friend: *stepping in since they're waiting for me to come with them* Are you serious or are you joking?
Him: Eh, I'm just kidding. *rips off ticket stub and points us on our way*.

At airport:

Me: *loads luggage onto x-ray machine, including my purse with a totally amazing sandwich I bought for lunch. I walk through the metal detector without a problem.*
TSA agent: *to me as I wait to pick up my luggage* Excuse me ma'am? Is this your bag?
Me: Umm…yes...
TSA agent: *opens bag, takes out sandwich* I'm going to have to confiscate your sandwich.
Me: *mind jumps to the totally reasonable conclusion that someone planted a bomb in my sandwich*
Me: *I'm sure I looked utterly horrified* Really??
TSA agent: no, I'm just kidding, this looks really good though ha ha *hands me sandwich back*.
Me: *Weakly* Oh, ha ha ha *heartbeat slowly dips back to non-fatal BPM*

At remote estate sale (instead of conducting estate sale at the home, all the goods from the home were shipped to an empty space in the local mall and are being sold from there):

Me: *flipping through old LPs, I pick one out I'm interested in*
Me: *to salesman* How much is this one?
Salesman: Actually the LPs are being sold as a lot, so you'd have to buy all of them together.
Me: Huh. That's odd, since some of the other LPs have individual price stickers on them.
Salesman: Oh, I'm just kidding, it's $[amount], I'll put a price sticker on that one for you.
Me: *continues browsing, I find another one I'm interested in*
Me: *to salesman* How about this one?
Salesman: It's $[overpriced amount].
Me: Oh, okay.
Salesman: I'm just kidding, it's $[only mildly overpriced amount].
Me: Oooooookay… *wonder if this guy will give me one straight fucking answer*
Salesman: *Shakes head slowly, looks at me pityingly* I guess you don't get my jokes.

Not sure which one of these was the most annoying, but each instance left a negative impression on me.  Anyway, not to sound like I have a huge stick up my ass but when people with whom you're expecting to have a super straightforward <5 second exchange insert jokes where you are totally not expecting it, it's jarring.

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