I need a venti coffee....STAT! (dbaxdevilsfan) wrote in bad_service,
I need a venti coffee....STAT!
dbaxdevilsfan
bad_service

Update to this post

If you recall, I sent a letter to the Howard Johnson Main Office, as well as a copy to the property itself. I got a letter today from the HoJo corporate office.



Dear dbaxdevilsfan,

Thank you for contacting the Howard Johnson Customer Service Department concerning your stay at the Howard Johnson Jamaica. I apologize that the property did not provide you with the service and quality you expected.

I appreciate the time you took to let us know where we need to improve. At Howard Johnson, we are committed to providing you with a high level of service, and to also do our best to provide you with a better quality of life on the road.

The information you provided has been forwarded to the General Manager for review. Please allow a minimum of 7 working days for the General Manager to look into this matter and reply to you. If you have not received a response to your concern, please feel free to contact the owner/representative of the hotel at (insert phone # here). Please reference case number ******* when contacting the hotel.

I sincerely regret what you encountered while a guest at Howard Johnson. Please do not let this deter you from selecting Howard Johnson in your future travels.

Sincerely,

Ken Greene
President


Gee, I wonder if I should let this guy know that I sent a letter to the property as well at the same time that I sent one to him..........and that I haven't heard a peep outta them.
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