If you recall, I sent a letter to the Howard Johnson Main Office, as well as a copy to the property itself. I got a letter today from the HoJo corporate office.
Dear
dbaxdevilsfan,Thank you for contacting the Howard Johnson Customer Service Department concerning your stay at the Howard Johnson Jamaica. I apologize that the property did not provide you with the service and quality you expected.
I appreciate the time you took to let us know where we need to improve. At Howard Johnson, we are committed to providing you with a high level of service, and to also do our best to provide you with a better quality of life on the road.
The information you provided has been forwarded to the General Manager for review. Please allow a minimum of 7 working days for the General Manager to look into this matter and reply to you. If you have not received a response to your concern, please feel free to contact the owner/representative of the hotel at (insert phone # here). Please reference case number ******* when contacting the hotel.
I sincerely regret what you encountered while a guest at Howard Johnson. Please do not let this deter you from selecting Howard Johnson in your future travels.
Sincerely,
Ken Greene
President
Gee, I wonder if I should let this guy know that I sent a letter to the property as well at the same time that I sent one to him..........and that I haven't heard a peep outta them.