ljmydayaway (ljmydayaway) wrote in bad_service,
ljmydayaway
ljmydayaway
bad_service

Amazon, you really suck today.

Ugh.

Wow. This was a clusterfluck.

tl;dr version:

- Bought item, seller claimed they shipped it, tracking never updated, contacted seller, got a poor reply that didn't answer anything
- Emailed Amazon to let them know what was going on, got a form letter reply, emailed again to ask them to read my last email
- Amazon randomly cancels my order and files an A-to-Z claim on my behalf, even though this is a present that I actually did want my Dad to receive
- Seller says, uhh, you cancelled your order, go away
- Call Amazon, ask them to make it right, have to feel shitty and push them into making it right
- Finally made right, but still with a super sour taste in my mouth because of the customer service agents, and being unable to talk to a supervisor :c

[Oh, Amazon...]
Last Monday, I ordered a present for my Dad. I thought, "OK, if it ships out by Wednesday, it might get there by his birthday." It was a long shot, but I went for it anyways.

On Wednesday, the seller prints shipping and marks it as being shipped via Priority Mail. Sweet! That would mean it WOULD get there by his birthday! Hallelujah!

By Friday, I was wondering where the heck it was, as the tracking didn't update, and their Post Office is usually good about scanning boxes. I emailed the seller to ask if they actually sent it out yet. I got a response, but it tip-toed around whether it had actually shipped out, had terrible grammar and punctuation, and, to top it all off, spelled my name wrong. :/

I asked for clarification and noted that they spelled my name wrong, and when I didn't get a response, I contacted Amazon.

Amazon replied with a terrible form letter that didn't actually address anything I had stated in the email (which had stated that this was for my father's birthday), so I replied to it asking them to re-read my last email.

Instead, an A-to-Z claim was filed on my behalf, without confirming with me if that was what I wanted. I got an email telling me that the order was cancelled and that I could reorder it if I wanted to.

WHAT?!

Cue me wondering what the fuck was going on, checking the emails I got from Amazon on the issue, and then figuring that maybe it was their way of doing a partial refund for the trouble? I was only getting refunded for the item, even though the shipping cost more than the item did.

But it wasn't. I contacted the seller today, since I never did receive a reply and the tracking never updated, and she said "since you requested a refund, we are now working with US Postal Service to retrieve our package". (No offense, but I've never been able to do that with USPS. Once it's shipped, it's gone until it arrives. I really think she never sent it in the first place. She also claims she sent me an email when she refunded me, but I never received any contact from her between this email, and the initial one.)

So I had to make a call to Amazon, where I had to figure out why my Dad won't be receiving his gift, why the A-to-Z claim was placed when it never should have been (and why it was placed as "cancel my order", since the issue was that the seller wouldn't confirm if it actually shipped), and I literally had to talk them into getting this resolved.

The customer service agent was pretty agitated with me the majority of the time, especially when I explained how this was caused by their service agent and should not have happened to start with. He would talk over me, and wouldn't suggest anything to resolve it. I requested a supervisor, and wasn't allowed to speak with one.

He said I should wait to see if Amazon would consider refunding me my shipping charge. Then said that I could get the shipping charge put as a credit on my account, so that I could place the order again. (Later, it turned out that I wouldn't have been able to use that credit to purchase anything anyways, because he claimed that you can only use Amazon credit on items sold and fulfilled by Amazon. *mind blown*)

In the end, it's resolved, I guess? I managed to talk him into letting me place a new order and having it shipped overnight with the shipping fee refunded (but I had to find a different item, since the overnighted item had to be fulfilled by Amazon), and got my original shipping charge refunded. It was almost an hour-long call and it was like pulling teeth to get them to do anything.

But the attitude, and the "this is a one time exception" that he said after everything, as if he was doing me a favor by fixing his company's fuck up, really bothers me. I feel bad that I had to suggest anything to him, like I'm trying to screw them over, when all I wanted was my Dad's present to get to him.

At the end of the call, I asked again to speak with a supervisor. I was asked, "Why do you want to talk to a supervisor when the issue has been resolved?" o _O I was told I need to tell him the reason I wanted to speak to a supervisor, and when I said I wanted to speak with one about this situation, he said that I couldn't speak to a supervisor unless I "had a real reason".

I think I'll be laying off of purchasing from Amazon for a while.

Ugh. So yea, if anything doesn't make sense or if I sound too whiney, let me know. :/ I'm just really bummed that my Dad (who is actually my step-dad, which makes me worry that he thinks I don't love him or something) won't be getting the gift I took extra time to pick out for him, and will instead be getting an inferior, but more expensive (for my wallet) gift.

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