wakiebakie (wakiebakie) wrote in bad_service,
wakiebakie
wakiebakie
bad_service

Credit Card Angry Maker

I'll try to keep it short.

I have an AirTran Visa through Barclays.  I made a large payment to my card on Friday.  My intentions were to 1) lower my balance and 2) use the card to buy Christmas presents and therefore get AirTran points.  Saturday I go online and I see my balance is lower, but my available credit is the same as it was before I made the payment.

So I call customer service and they say my available credit is on hold... until December 23rd at 8am.  Well golly gee, that's gonna mess up my Christmas plans.  I could have just made my minimum payment, had all my cash to myself, but no, now it's on some bizarro hold that neither two customer service agents nor one supervisor can explain.  "The bank does this from time to time, but we don't have information as to why."

I'm pretty pissed, as I have no real answer as to why this is happening and the timing is really terrible. I sent an email to Barclays and I hope to find some resolution through that, but I'm not holding my breath.
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