charuby (charuby) wrote in bad_service,

Bad service from long ago (early 2010)

My nan is having trouble with a company called Virgin, notably, Virgin Media. They're running her ragged at the moment, but it isn't bad service. Yet. They just keep giving her loads of paperwork to fill in and a lot of bills that she does actually need to pay.

It reminded me of the time when I was living in my flat and was getting ready to move back in with my parents. I had to cancel Virgin Media. There was a cancellation fee of about £30. They told me, in writing, that if I sent all of their equipment back to them (TV box, modem, cables and other bits and pieces) I would only have to pay the £30. They warned me, that if I failed to do so, I would have to pay a fee of £160.

So, I sent it all back the next day. They even gave me a box to store everything in. I got a letter about a month later telling me that because I had failed to return anything, that I had to pay £160. My mum phoned them up and told them that I'd sent everything back, but they were adamant that they hadn't receieved anything. When my mum told them that I'd definitely done what they said, they basically tried to call my mum a liar (in nice words lol).

Anyway, I refused to pay. And my mum also said that I should NOT pay because they were wrong here, and I shouldn't have to pay for this. Time went on and I got bombarded with letters. Finally, the day came when I received a letter stating that they were going to be taking me to court. A couple of days after that I also got a letter from a bailiffs office threatening me that if I didn't pay up they'd send someone round to the house. My mum phoned Virgin Media up again and complained, and they said there's only one thing we can do, and that's pay the bill. Even though I'd sent everything back like they'd asked me to, they kept saying they never receieved anything.

We ended up paying the bill between us, which left us very broke, but at least we could both rest knowing that I didn't have to go to court and a bailiff wouldn't be coming round to the house.

I am never going with Virgin Media again, though!

EDIT: I just spoke to my mum. She's sure she sent it via recorded post. I don't know if that means they definitely should have got it, or whether it just got tracked or what. But she said she covered our backs, yet it still wasn't good enough. I still think this was bad service, especially now that I've spoken to my mum.

EDIT: Okay, so again, not bad service. Everyone can move on now.

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