Dolichomorphic Bonesetter (deleriumd) wrote in bad_service,
Dolichomorphic Bonesetter

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Upset about service in a store

This is the sort of poor service that rarely happens to me. I think it might be long, so I'm going to put it behind a cut to save space.

I live in the capital of Canada and it's very dry here compared to where I'm from, so now that winter is coming, my skin is starting to dry and crack. There is one product that I absolutely adore for soothing my skin and it's L'Occitane En Provence's almond oil. It smells divine, I can use it in a variety of ways and it lasts for awhile.

The people who shop in this store are in a higher socio-economic bracket than I am and this is where the poor service comes in. I know my winter coat is old and looks old and the same with my purse and boots.

A few days ago, I decided to buy the oil and the store was very busy and I walked in and was not greeted yet the women behind me were greeted very warmly and asked if they needed assistance. The two women behind me looked.. well they looked very nice. Brand names that I know, but only because I've seen it in a magazine. That stung a little but I thought maybe it was a mistake, or a lapse in judgement.

When I asked for assistance in finding where the oil was and two shop assistants ignored me and began talking loudly about whether or not they needed more boxes. I asked again with a firmer tone and the older woman eventually came over and asked if I needed help and when I asked for the oil, she said "are you sure you want that? We do have *insert item that costs less*". I said came for the almond oil, and I wanted the oil.

Finally, we make it to the cash register and I'm handed off to a different shop employee who looked me up and down and seemed surprised that I was in the store and wanted to buy something. She was more surprised to learn that I was a member of the loyalty rewards program.

I get that I'm poor and don't look like the average customer in their store, but I still think I deserve to be treated as nicely as someone with a 1000$ purse. I also think that a big part of the reason I was treated badly is because I have a septum ring and I was wearing it down at the time. Again, I can see why people would dislike it- it's not 'normal' looking etc.

I don't think I deserve to be treated like I'm 'bad' or ignorable because of the socio-economic status that my coat reflects. Part of the problem is that this hit a very sensitive spot on me where I left feeling embarrassed about myself.

I'm not sure if this is even something I can complain about, I'm not sure if you can call a corporate line and complain that this was bad service.

This was probably long and TL;DR, but thank you for reading. It was one of those things where you really need to get it off your chest and get feedback from other people.

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