charuby (charuby) wrote in bad_service,

Upsetting service

I understand that some cashiers are just rude in general. But what about if you feel that you got singled out? I had just been to work. I got off at the bus station and walked to the nearest supermarket for a sandwich and something for my dinner. There was a bit of a queue. The woman serving seemed pleasant, and packed bags for her customers. She asked them how they were, engaged in small talk, said please and thank you and said bye as they went. I observed this in two customers who were in front of me.

It was my turn. I said hello to her, but she was too busy angrily opening up a bag for me and flinging it to the side so that I could pack. She scanned my stuff through without a word and then barked “£3:90!” at me. I gave her a £5 note and she just slapped the change into my open hand and glared at me while I was fumbling to put the change into my purse and put it in my handbag. I said to her “Thanks, bye!” but she ignored me.

She served her next customer, and said, “Hi, you alright? Do you want a bag for that?”

I’m probably going to get shit for this, but whatever. I felt like I was being singled out here, and I don’t know why. It could be me taking things too personally, I guess.

But taking all this into consideration:

She never said hello to me or asked me how I was.

I had to pack my own bag.

She barked the total at me and never said please or thank you.

She never said bye to me when I said it back to her.

Now, I’m fine with a cashier not asking me how I am. I’m fine with having to pack my own bag. I don’t think it’s nice when they don’t say please and thank you, but I don’t mind if they don’t say bye when I leave. However, I find it quite upsetting when the cashier in question seemed quite happy to do all of these nice things for her customers, but treated me like I was a piece of crap on the bottom of her shoe.

It makes it seem like she was treating me differently than all her other customers. I don’t know why. I was very pleasant throughout the transaction, and didn’t act impatient as I was waiting. She had no reason to be so passively rude to me.

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