princessoops (princessoops) wrote in bad_service,
princessoops
princessoops
bad_service

David's Bridal Nightmare

I'm getting married in May 2013, and have had a relatively easy time getting things set up with various vendors.  The only trouble I've had so far is with David's Bridal, and boy has it been frustrating.



My initial appointment was a few months ago.  I'd read online that DB consultants are required to work with two brides at once, and that it helps to come in with a few dresses pre-selected from their website, so I was prepared for all of that.  I arrived about 10 minutes before my appointed time and was greeted warmly by the woman who checks people in at the front of the store.  She went through my "favorites" with me before printing them out and bringing my consultant over.  My consultant "Sandy" had me walk toward the back of the store with her while she looked through the printout, and this is where the fun started.

As we were getting closer to the dressing room area, Sandy stopped abruptly and looked me up and down disapprovingly and asked me for my size.  I told her I am between and 8 and a 10 in street sizes and she sneered at me and  said "Are you sure? You're pretty...um..busty and I'm not sure if any of these dresses (motioning to my printout) are gong to fit you."     At that point I was just so thrown by the look she gave me and by her tone that I just said that I would please like to still try them.  She had me walk around with her while she pulled dresses and we continued to talk about what I wanted.  I explained that I really didn't want beading because it's just not me and because I would be getting married outside and wanted to keep things as simple and light as possible.  She replied by asking me if I was crazy because "every bride wants to sparkle."  I stuck to my guns and we eventually made it to the dressing room.

The first dress I tried on was a Vera Wang gown that comes in white and blush (a pinkish color) but the store only had it in blush.  As Sandy was helping me put it on, she asked me what my natural hair color is.  I get this question a lot because my hair is died bright orange, so I didn't think anything of it and replied that it's naturally blonde.  Sandy then proceeded to tell me that the dress she was zipping me into would look better when I die my hair back.  I was, again, pretty shocked at her tone and her presumptuousness, and replied that this is my permanent hair color and that one of the reasons I wanted a simple dress was that my hair is so bold.  At this point I was really stating to feel like crap about the whole trip, but I wanted to keep going and, hopefully, find a dress that day.  Finally, we get to our third gown, which is a pretty simple strapless organza ball gown that's available without a train.  As Sandy is zipping me into it, she loudly exclaims that it makes me look really skinny and like I lost ten pounds.  Again, kind of embarrassing, but I still keep going.  

I came out of the dressing room and could tell by the look on my mom's face that I was going to love this dress before I even turned to look in the mirror.  I twirled in it and my MOH took a few pictures and I let Sandy know that this was the dress.  I asked her about ordering it without the train and she gave me another disapproving look while letting me know that "brides wear trains."  Yeah, Thanks for the info, but not this bride.  My mother was buying my dress for me and asked if she should ask for Sandy when she came back in to order the dress.  Sandy replied with a terse "Well I'd appreciate it!"  before moving on to another bride.  I changed back into my street clothes and we left to take a few days to decide.  My mom went in a few days later to purchase the dress and was told that it would arrive in November and that Sandy would call me when it came in.

The only call I ever received from her was one where she abruptly asked me why my bridesmaids hadn't been in yet.  When I reminded her that they all live in other states and wouldn't be using that location, she sighed in my ear and wished me luck in coordinating them.

I got an email less than 12 hours later informing me that my dress was in.  My mom and I went to pick it up and, while we were there, I spoke with the manager about the rudeness, the comments about my hair, and the comment about my body.  The manager promised to talk to Sandy and assured me that I wouldn't have to deal with her anymore.  When I went to try on my dress before taking it home, it was a size too small.  This was no big deal since we were able to just return it and order a size up, but the new size came in over 2 weeks ago and no one bothered to call or email me to let me know.  I only found out because I stopped in to pick up a fabric swatch.  The new dress fits well and is hanging up safely in my hallway.  However, imagine my surprise when I got an email last night informing me that my dress had been in the shop for more than 14 days and was going to be sent back with no refund issued.  I understand that David's has this policy in place to prevent people from ordering dresses they have no intention of keeping, but it would be more effective if they actually let people know when the dress has come in.

One of these problems, from the consultant's attitude to the poor communication, would have been ok, but all of them together have made my dress shopping experience once giant WTF.  I'm in the process of looking for their corporate number.



TL:DR - Dress consultant is borderline insulting throughout appointment, shop fails to inform customer that dress has arrived and send threatening message after dress is picked up




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