Fortifarse (fortifarse) wrote in bad_service,

local sandwich shop suck...(aka, it's a swinging door not a soundproof booth)

Went with my fiance for lunch a bit ago and had an interesting experience...we place our orders and are waiting for our goodies to be made. The way it's set up is like most sub places, everything is in plain view. The cashier also made our orders, and she grabbed the chicken from (I'm guessing/hoping) a refrigerator under the prep area. She opens the bin, looks down, and gets this look on her face that looks...worried/reluctant. She proceeds to take the bin to the back through a swinging door and I overhear the following conversation:

Cashier: is this chicken okay, it looks odd and kind of smells like a fart
Manager/Owner: *sniff* oh lord...well use it and see if they complain

At this point I lean over the counter and say "excuse me...I think i'd like a refund on this". The manager comes swaggering out with this entire manner of "let's fight", looks me dead in the eyes and says "sorry, we don't offer refunds". We go through the shpiel of me asking to talk to a manager/owner and he tells me he's both, and then he tells me that I "should have been minding my own business and not listening to a private conversation", to which I replied "if you're employee is going to compare my food to a fart maybe you should find a more private place to have that conversation, dude, because there aren't that many people who will readily accept food with ass flavored seasoning".

He looks at me, then at my fiance, then at us holding hands (we're both male) and gets that smirky "I'm so clever" look on his face and starts to say something, but I immediately cut him off by sternly saying "you really need to choose your words carefully here", and was treated to a lovely condescending eyeroll. I was tired of this nonsense by now and demanded a refund one more time, was turned down, so I took the sandwiches and was going to just toss them, but on the way out the door someone was coming in so I opened the box in front of them and said "hey, they just served me this, how's it smell??". Not sure how to go about getting my money back, but turning off another customer was almost worth it.
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