I ordered at 6:58 pm, and was quoted 15 minutes. It's nearly 9 pm and no food. I did file a complaint and I am never ordering from them again. They did the same thing last time to my mom, but I figured that it was a one time issue. Apparently not.
I should have cancelled the order, but I really do want a pizza.
ETA: I called and the guy said it hasn't been delivered because I have an old phone number on file, but that's not an excuse. They know my house number and address, just ring the doorbell!