Ophelia (starrynight) wrote in bad_service,

Lazy service from CVS

Today I went to fill two of my prescriptions at a CVS I don't normally visit, but it's right near my psychiatrist's office, so I thought I would go there for a change.

I take Seroquel and Lamictal for Bipolar I (well, the generics anyway). I tried to fill both scripts after my appointment, but only Lamictal went through. The lazy service was that instead of telling me that Seroquel wasn't being filled, and not giving me a reason why, the script was stapled to the inside of the bag with the Lamictal in it.

Since I wasn't told why it wasn't filled, I can only assume it was because it was too early to refill it, so insurance wouldn't cover it. Now, I know something like that isn't CVS's fault, but had I known that insurance wouldn't pay for it (which I really don't know if that's true, it's only my best guess), I would have filled it anyway and paid out of pocket for it.

Not only that, but I think it's extremely passive aggressive to return the prescription and put it in the bag instead of telling me while I was checking out.

Edit: Upon inspection, a note was attached to the back of the Lamictal prescription insert saying: "too soon, prescription available 9/6"

Great communication, CVS.
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