I called the 800 number and the women gave me the phone number for consumer affairs in Philadelphia because she said they're the ones I have to go to if the local post office isn't handling the problem. I called them on Thursday morning and had to leave a message, no one ever called me back. Friday afternoon I called the 800 number again to see if there was anyone higher up I could go to and was given the address for Consumer Advocate in DC. The women I spoke to the second time said to write the Adovcate a formal letter if I haven't heard back from Consumer Affairs by Wednesday.
I have pictures of the textbooks and the evenlopes they came in (along with several other packages she has damaged over the last few months), should I include those if/when I write the letter?