I love Panera for having a meat-free option on their menu that can easily be made dairy-free without losing half its ingredients (the Mediterranean Veggie sandwich). Except for when I ask for no cheese and they put cheese on it, because it's feta, so it was all absorbed into the tomato and stuck to the onion. To fully get the cheese off, I'd have been eating a sandwich with only lettuce. Ordinarily, I'd think "oh, someone didn't look closely enough at the order screen" and get on with my day, except that when my buzzer went off, the woman making sandwiches looked at me and said "it says you don't want chips or an apple or anything?" and I said "Oh, I want chips, I just wanted to make sure there was no cheese on the sandwich?" and she said "Ok, it's good then" and handed me the bag after putting chips in it. This was around 3pm, and she was the only one making sandwiches, so I know she made mine, and then lied about the cheese in it :(
theniwokesoftly) wrote in 
bad_service, 
