Ophelia (starrynight) wrote in bad_service,

Bad service from Joann's (but turned good later on)

I ordered some sewing supplies from Joann Fabrics. I'm new to sewing so I needed a bunch of supplies like fabric, pins, chalk, rotary cutter and mat, etc.

My order total came to $35 and change, and I chose express shipping. With all the special fees added and express plus shipping (which I didn't want), the order came to $92 and some change. When I looked at my bank statement, I saw that I had two charges. One for $92.71, and the other for $68.09, which is incorrect.

What happened was that the $92.71 order was broken up into two shipments. One shipment was $68.09, the other was $24.62. So not only was I charged an extra $68.09, but the shipping was wrong. I asked for express shipping, not express plus, which added another $40 or so onto my total.

I emailed the company and I hope it gets resolved. I'll call them if I have to.

I'm not sure if I'll order them again. It kinda sucks that not only do you have to pay regular shipping on an item, but also an extra shipping fee. For example, two yards of muslin costs $5.98 based on today's price. But once you add express shipping, the total for that comes to $59.43! It's $5.98+$13.45+$40.00 special handling. With express plus, it's $91.93. The only way to get around everything is to just select standard shipping, which was too slow for me.

I do acknowledge that it's my fault for not paying attention and seeing that most of my items had that special handling charge, but it's also Joann's fault for overcharging. Also, I noticed the prices for my items went up. I bought them Friday and all of a sudden, the ruler I picked out went from $4.99 to $9.99. I guess Joann's changes it's prices often.

If Joann's doesn't fix the mess they made, I can go to my bank and dispute it.

I was contacted and told that indeed, I was charged the wrong price for shipping, so I am getting $40 refunded to me, and the charges corrected.
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