sammyfrank (sammyfrank) wrote in bad_service,

So I placed an order from since we are replacing all of our switchplates in the house. With shipping a total of $120.00. The switchplates came and they are very attractive except....the screws that come with the plates are so incredibly short that they don't screw into the wall !

I did an on line chat with customer service to inquire about the problem and was told that they get them from the manufacturer like that and there is nothing they can do. Okay, well I say that I want to return everything since they are not usable. The customer service agent then advises me that I cannot return an item if the package has been opened.

Well, how can I figure out that the screws will be too short without opening the package and trying to screw them in ?? I told her I'm not doing a return, this should be considered defective since they are not usable. But no, evidently this doesn't make then unusable and I'm told that I am out of luck. Disappointing with the lack of customer service.
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