apparitions at twilight (rushofsun) wrote in bad_service,
apparitions at twilight

Oporto minor bad service

Oporto is a chicken-based fast food outlet in Australia. I love one of their menu items, a potato mash and gravy.

As a vegetarian, there are not a whole lot of options for me, but I cannot resist the mash. My local store, in Newtown, carries the mash and gravy perhaps 10% of the time I go there. Weekends, weekdays, late night, it doesn't matter. It's like potato pot luck. 

Today I had a supreme craving and trotted to the store, only to find out - no mash and gravy. Curses. I asked the duty manager why is it that they hardly ever have this displayed menu item in stock (its also part of some family meal deals).

Her answer, smile, shrug, "I don't know". That was it. Do fast food store shift/duty managers know anything about stock, i.e. am i being unreasonable?

Now I know its not her fault, and mash and gravy is pretty small fry in the scheme of things, but I feel so rageful right now! I got some chips, blerg, instead. On the receipt is the 1800 number for their customer care line. I call it, and the number no longer exists.

Perhaps the number only exists 10% of the time, much like my fateful mash.

I sent them an email. I think I sound a little ... dependant on the mash. I hope they can send me some to my home.

EDIT: this is the mash in question.

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