philstar22 (philstar22) wrote in bad_service,

A series of mild annoyances from the Housing Department at the law school I will be attending in the fall.

1. We were first told that we would hear from them at the beginning of June. This was then shifted to the middle of June. When I hadn't heard on June 20, I called and was told that it was now the end of June. No one had told us that, and the website still said the middle of June.

2. Finally got the email that I got in on Wednesday evening. The email said that the deposit for the first three quarters (meaning $600) was due on Friday. Had to give them my credit card information over the phone, which I'm never comfortable doing, because there was no way a check would make it in time. Also, their website says nothing about how to pay the deposit. I had to call and ask.

3. Actually, their website has very little information at all about anything other than how to apply. I had to call again to find out the move-in day.

4. Every single time I've called Housing, the person on the phone has been really short with me. I'm not sure why because every other department I've called has been completely nice and helpful. And while you have to call the main line and get one of the regular customer service people, they then have to transfer you to someone who deals specifically with Law Housing. Also, you have to specify that you are a law student, which isn't bad. But even when they do, often the person on the phone will forget and try to look up your ID with the undergrad students. And then they they annoyed at you and insist you didn't specify. Had this happen twice.

None of them on their own are particularly bad service, but all of them together has made dealing with housing really frustrating.

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