jakie_em (jakie_em) wrote in bad_service,
jakie_em
jakie_em
bad_service

Australia Posts - thats all.

Today I discovered that a registered post parcel doesn't get scanned until it reaches the delivery centre at the DESTINATION END of its transit. Unless you specify at the post office for them to scan it at drop off end, there is no record of the registered package until it is about to be delivered. What is the point of registering a parcel if you have to tell the staff at the Post office to scan it?

On Saturday I posted a package from Success LPO and organised for it to go registered post. Today I was surprised when I searched on the aust post website to find no record of the package.

I called Australia Post to find out where my package is and even if it has left the post office. It was then I was first told told that I have to specify with the post office for them to scan it at the post office before it leaves.

One would assume that if this was not a standard occurrence that one would be told about it at the post office and asked if they wanted it scanned, not be left with the assumption that the customer didn't want it scanned

On the phone today, Jess at Australia Post guaranteed me that it was sent... how? Can you psychically see all the packages that are currently travelling around the country?

I do not think it is good enough that the package it not scanned until it reaches the delivery centre at the other end of its transit. What is the use of paying for registered post if no one knows where the package is for 2 weeks after I drop it off at Success?

Yes a package across Australia takes 8-14 days to reach its destination. Australia Post is generally that good...

I have couriered items from overseas and have been able to locate them within 6 hours of it being sent. Yes couriering is different from registered post because with registered post the delivery is not being expedited in any way. Registered post is a standard speed delivery with the ‘comfort’ of being able to track and trace your item.

HOW CAN I TRACE IT IF IT IS NOT SCANNED FOR UP TO TWO WEEKS!

Not good enough.
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