hflepf_cnpt (hflepf_cnpt) wrote in bad_service,
hflepf_cnpt
hflepf_cnpt
bad_service

This has been bugging me since the other day. More or less, every day, the bus I take to get to where I'm going has a different driver. Same bus, different driver. I don't know if it's me being off by a minute or two, but whatever, it's not a big deal. Generally, the bus drivers are polite and friendly, with a "hi, how are you?"

This particular bus driver was not like that. I live in Toronto, and take the TTC. This bus driver ran two red lights. Not on busy streets or main intersections, but it's Toronto at eleven am. There is traffic. Always.



After this fun little panic attack of mine, the driver actually kicked seven women off the bus. Because they had strollers. And were taking up too much space. "I don't want to have to deal with other people b****ing at me because your babies are in the way." TTC has kneeling vehicles, to make it easier for folks to get off. He refused to lower the bus. One woman could not get off with her stroller because other people would not move. She shouted out "What am I supposed to do now?"

His response was "I dunno. You're a pretty woman - these buses were made with two doors. Why don't you stop for a second and try to figure it out?" She ended up using the back doors, and I helped her carry her stroller off, because he hadn't pulled up to the curb and the bus was not lowered. This woman was distraught, near tears, and incredibly grateful for the help. I felt horrible for her and every other person he had booted.

Towards the end of my trip, another woman steps onto the bus. She explains to the driver that she is not from Toronto, and asks him for directions. He explains to her twice, but not very well. When she asks him a third time which stop she has to go to, he begins yelling at her. He calls her an idiot and tells her to "get the fuck off my bus, you're making me late." He proceeds to call her by racist names, and also calls her an idiot again...after asking her "are you fucking deaf?" and saying "you've got be *the R word*".

A man sitting at the back of the bus gets up and storms to the front. He very quickly, very efficiently explains to the woman that she is standing on the wrong side of the street, and has in fact, gone in the opposite direction. I was too intimidated to approach the driver and interfere myself. The man gets off the bus with a woman, and moves back to the bus shelter. I can only assume it was to wait for a different bus.

I got to the end of my line with no other problems, and leaving, I mumbled a "thank you". The driver rolled his eyes and began driving before I was even fully off the bus.

I've seen some pretty shitty TTC service, but this has been the worst thus far. It seemed as though women in general ticked him off. I didn't get the bus number - they have them on the backs and near the rear view mirror - and like I said. It changes all the time. I haven't seen him recently, but I remember what time I got the bus, seeing as it was an early day for me. I've heard from other people that reporting TTC workers generally does jack all, so...I just kind of need some advice. Occasionally, I do get repeat drivers, and my entire next week is full of early rides. I very well might see this man again.


TL;DR Bus driver has only been seen once, but he was rude, racist, kicked people off, and used ableist slurs and there's the very real chance I may see him, and his bus number, again.

EDIT: I just filled out and emailed the complaint form. When (if) they get back to me, I'll post another update.
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