For the past few months, we've been doing surprisingly well with AmeriGas; our propane keeps getting delivered and nobody has tried to sabotage our devious plan to have hot water in the house lately.
A bit of backstory: Our neighbor has been using AmeriGas for years and claims that he's never had a problem with them. In fact, he's the one who referred us to them. I'm not really sure why he did that to us, since we've never "forgotten" to return any borrowed power tools or had pizzas sent to his house, but I digress.
A few days ago, we received a bill from AmeriGas. Normally, the fact that the bill had actually made its way to the house would be a shocker on its own, but there was something else that made this one stand out: we haven't had a delivery in weeks. Just to make sure, my dad checked the propane tank, and sure enough, it was only half full.
So we took a closer look at the bill and confirmed three things:
1. Propane had been delivered.
2. Specifically, propane had been delivered to the house next door.
3. Instead of doing the logical thing and billing the guy who actually got his delivery, somebody decided that it would be an absolutely fantastic idea to bill us instead.
To make things worse, this isn't just a case of getting the address wrong or something. The bill contained all of our details (names, etc.) without any mention of our neighbor except for the fact that the propane was delivered to his address.
Honestly, we've had it with these people. It's gotten to the point where we're almost too paranoid to call them about anything; it's like they're actively trying to screw up everything screw-uppable about our account.