I arrived home from my vacation to find two letters waiting for me. One requested a copy of mum's death certificate and one requesting paperwork naming me as the executor.
...ya know, the same information I've been faxing them for six blasted months.
I'm taking your guys' advice and storming BoA as soon as I can get a ride (I...uh...accidently let my car insurence lapse while on vacation, yes, I am that big of an idiot). Hopefully I can get this taken care of before they decide they really, really do want to foreclose on the house.
Thanks to you all for your support, this is the last mess left to deal with after mum's death and then I can get back to bitching about the occasional screw up in cs instead of major catastrophes.