disgustedAnyway, I want flexibility. I want to be able to upload pics that I have on my computer, or separate hard drive or thumbdrive---not by routing through Picasa. No directions or apparent way to do that, not even in the 200 page manual. I want to be able to download books from my favorite websites (not Google, or Kindle or Nook)to store and read easily. No directions or apparent way to do that. I want to load my music tho I buy most from Amazon, and I can down load the Amazon App for that (sounds easy but I'm guessing it isn't) that I've already purchased. Again no way to do that that I can see.
I didn't purchase the Geek Squad package. The last time I did that, spending I can't recall how much when I purchased my laptop knowing I would need help setting up the wireless, I then paid Geek Squad $150.00 to set it up (this didn't include the router). I was a little baffled what purchasing the Geek Squad package got me. So after getting it set up with my wireless, synced with Google, cuz there appeared to be no choice, I was up and running---nowhere. I spent hours playing with this, trying to figure it out. I purchased and downloaded an book in epub, it downloaded went onto the shelf of one of the apps, and wouldn't open. There was an error. I downloaded another already purchased book in epub--in wouldn't open. I down loaded in .pdf, it opened reallly tiny---and I couldn't enlarge it. I downloaded another app the site recommends for android. I could open epub, but I better not leave it because I couldn't import it and I'd have to download it again to open it--even though it was in my download file, I could do nothing with it, but check the box.
After hours and hours, I gave in. Unless I got some help in navigating in it, it was going to have to go back. I called Best Buy. Gee they really can't help me, but I can return it and they can get something that works out better for me. Like what I queried? What do they have that will be more user friendly? He didn't really know, but I could talk to the Geek Squad. I said I don't really want to return, I need someone that will me understand how to make it work. For 69.99 they could set up the security shield (as far as I could tell that was the plastic thing so it wouldn't scratch) and get it set up for me. I said I can put that little plastic thing on myself, and I already had it 'set-up'. I needed help in navigating and understanding how to make it do stuff. Well for 29.99 they could fore go the security shield and help me set it up. I said again I have it set up, what I need is....Well that would include that. I said how much time is allowed. She could do it in 15 minutes....15 minutes? She's going to say do this, move this and what? in 15 minutes? What am I going to get in 15 minutes? Not much. I got that quick 15 minute demonstration when I bought it. Well then, if I wasn't happy, I could bring it back.
You would think when someone spends almost $400.00 they'd want to keep that money on the ledger by offering some real support wouldn't you? I guess not, they'd rather give me the money back. I'd rather get a little support and assistance and learn how to use it---who knows maybe it's missing some things that make it usable--but I'll never know because they don't want to take the time. But I guess it'll go back to the store.
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