overratednormal (overratednormal) wrote in bad_service,
overratednormal
overratednormal
bad_service

Bad Restaurant Service

I have celiac disease, which means I am intolerant to anything with gluten. Obviously, it can be limiting especially when dining out at restaurants, which is why I try to go to restaurants I know either have a gluten free menu or can cater to people who are gluten free.

Over the weekend, my husband and I stopped by a restaurant for lunch. The place wasn't really busy, probably not even half-full. When our waitress came to get our orders, I did my typical, "I can't eat anything with flour, wheat, or gluten." I ordered a salad, specifying it be without any croutons or toppings, and a burger without a bun. Easy enough.

Except when the salad came out and I bit into it, something crunched. And not in a "oh look, a hidden tomato" type of way. My heart sunk when I realized I had bit into some kind of crunchy noodle that from the texture, definitely seemed to have gluten in it. There was not a mention anywhere on the menu about noodles being in the salad. We called the waitress over and asked if she could find out what was in the noodle. When she came back, she told her the chef said it might have gluten in it. Terrific.

We debated asking for a manager, but this is a particularly busy time of the year for our town, and figured we would have just gotten waved off. Maybe we should have but honestly, getting money off of the meal isn't going to make my reaction any better. Because as it turns out, yes, the noodle had gluten in it and I've been paying for it. Service like this is so frustrating to me because I am so up front about what I can eat and try to pick things that can be easily accommodated, like a salad. Needless to say, we will not be going back to that restaurant.
Tags: *restaurant, allergies
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