Kirsty (aphrael) wrote in bad_service,
Kirsty
aphrael
bad_service

Confusing service from Target.com

After a failed attempt at making my own curtains, I gave up and found some nice ones on clearance on Target.com. I ordered one item (a pair of panels) on 01/10/12, via Paypal. And promptly forgot about it.

Then, on 01/13/12, I realise I haven't heard anything about the curtains. No order confirmation email, nothing. Of course, I didn't sign up for a Target.com account, so I can't track my order status. Confused, I start to wonder whether or not I did actually finish ordering them. I check my bank, nothing debited from Target.com. I freely admit this part is my fault. I ordered another set of curtains. However, after I ordered them (because I'm super smart, not) I checked Paypal. The first transaction, from the 10th, was "in progress". The second transaction was "pending". Sigh.

I email Target, and explain my mistake. I ask if they can please cancel the duplicate order, and advise what was happening with the first one. They replied and asked for all my information, which I gave. Today, I got an email from them saying:

Don't worry – I verified that your Target.com order didn't go through. I double checked the system for orders associated with the email address xxxx@xx.com but there's no matches found.

If you'd still want the item, please feel free to place an order. If you're having problems placing an order, give us a call at (800) 591-3869- we're here to help!

Thanks for getting in touch. I hope you'll visit Target.com again soon.


Um...so what are those transactions on Paypal then? And how do I get rid of them? I have a bad feeling about just taking Target at their word, because I worry that eventually those Paypal transactions will go through. I have placed an order at Target.com before and paid with Paypal no worries. I'm certainly not ordering *another* pair of curtains at this stage! Has anything like this happened to anyone in this comm before?
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