Kirsty (aphrael) wrote in bad_service,

Confusing service from

After a failed attempt at making my own curtains, I gave up and found some nice ones on clearance on I ordered one item (a pair of panels) on 01/10/12, via Paypal. And promptly forgot about it.

Then, on 01/13/12, I realise I haven't heard anything about the curtains. No order confirmation email, nothing. Of course, I didn't sign up for a account, so I can't track my order status. Confused, I start to wonder whether or not I did actually finish ordering them. I check my bank, nothing debited from I freely admit this part is my fault. I ordered another set of curtains. However, after I ordered them (because I'm super smart, not) I checked Paypal. The first transaction, from the 10th, was "in progress". The second transaction was "pending". Sigh.

I email Target, and explain my mistake. I ask if they can please cancel the duplicate order, and advise what was happening with the first one. They replied and asked for all my information, which I gave. Today, I got an email from them saying:

Don't worry – I verified that your order didn't go through. I double checked the system for orders associated with the email address but there's no matches found.

If you'd still want the item, please feel free to place an order. If you're having problems placing an order, give us a call at (800) 591-3869- we're here to help!

Thanks for getting in touch. I hope you'll visit again soon. what are those transactions on Paypal then? And how do I get rid of them? I have a bad feeling about just taking Target at their word, because I worry that eventually those Paypal transactions will go through. I have placed an order at before and paid with Paypal no worries. I'm certainly not ordering *another* pair of curtains at this stage! Has anything like this happened to anyone in this comm before?

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