lixi_des92 (lixi_des92) wrote in bad_service,

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At least Moriarty would be fun...

Student Finance.

I would like to say one thing. I would like to say just one thing because you really really deserve nothing less. 

I hate you.

There. I said it. I hate you such much right now, I cannot contain my hatred. With all the heat of a thousand suns, and the hatred of a hundred million Twi-haters, and the fiery passion of a thousand billion Airbender lampooners, I hate you. I could light your entire complex on fire, and still my hatred for you would not be appeased.

It is January 3rd. I started my course all the way back in September - the 26th. I filed my paperwork all the way back in June.

And here I am, no grant, the Halls Office beating down my door, and sponging off my parent and brother. In January.

Because. You. Are. Incapable. Of. Processing. My. Fucking. Paperwork.

I have wasted five hundred minutes+ on the phone to you. I have spent fifty pounds at least on fast tracking you documents which you have since lost. You lost my passport, and my mother's financial information and only found both when I got very stroppy on the phone, and it mysteriously turned up in the wrong department. The coincidence of it all is not lost on me. I have wasted countless hours schlepping between the Finance Office here, and the Bank, and Santander because you will not get off your arse to do. Your. Fucking. Job.

I have cried over this. I have, honest to God, sat down, put my head in my hands, and cried. Because you are stupid, and annoying, and incompetant, and I hate you.

I have asked you nicely. I have threatened you with everything I can bring to forebear, up to and including an MP, and still you do nothing. It is like moving a mountain, only a mountain... a mountain would be possible. Your staff are incompetant or ill-trained, or just not caring. They don't know things they should, it's all in another department, or someone else's problem. Nobody knows what anyone else is doing, nobody wants to know about my problem, and nobody can help me with my problem.

I have to buy books. I have to pay my halls. I owe them three grand now. They're getting impatient. They will move me out of here, and I will be homeless in Wales. I need food. My parent needs her money back.

Four months, and you still haven't discovered your head from your arse.

I don't know what to do anymore.

Previous entries on this: One and Two
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