Carol Lynn (home_grown_cl) wrote in bad_service,
Carol Lynn
home_grown_cl
bad_service

Homeowner's Association/Property Management bad service

I'm so angry right now. I got a bill in the mail from the property management company that handles my homeowner's association. The bill was for $113. I was very confused, because I have my payments set automatically on my bill pay. I looked up the history and all the payments had gone through, so I called. Apparently I messed up and only sent $161 every month when the actual payment should have been $165. I admit that this was my mistake, and if they had notified me when it happened I would have gladly paid the $4 difference and the $15 late fee, because I goofed. They didn't notify me however. In fact, they let me make all 12 monthly payments $4 short, and started charging me late fees in September ($15 for Sept, Oct, Nov, and Dec.) along with an additional $5 as a "notification" fee, and yet I didn't get notified until today, Dec. 29 (Payment is due the first of the month, by the way). That's right, even though they never bothered to call, email, or send a letter they charged me 4 different late fees. The lady at the property management group said she had no power to take away the late fees, that was up to the board of my association and I'd have to talk to the specific property manager for my association and she would take my case up with the board. Of course when I called her I got an out of office message that said she would be out from Dec. 15-Dec. 27. I left a message and I'm really hoping to hear back soon. I will absolutely pay the $48 that I owe, and don't mind paying one of the late fees to cover for my mistake, but I don't think it's fair to keep charging multiple late fees and never notify the recipient.
Tags: landlord shenanigans, line breaks please!
Subscribe

  • The booze wasn't part of the contract!

    A friend who doesn't have LJ but gave me permission to post this hired JAR Home Renovations - Noel Jarina (Toronto, ON Canada)- to renovate her…

  • More just WTF...

    I bought a new Hyundai in February, from a dealer near my house. I work about 30 miles from home, in a different county, on a different side of the…

  • Fairly hilarious WTF service

    Went to a Dunkin Donuts walk up last night and asked the guy at the counter if they had any sugar-free syrup flavors. Our interaction went about as…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    Help
  • 13 comments

  • The booze wasn't part of the contract!

    A friend who doesn't have LJ but gave me permission to post this hired JAR Home Renovations - Noel Jarina (Toronto, ON Canada)- to renovate her…

  • More just WTF...

    I bought a new Hyundai in February, from a dealer near my house. I work about 30 miles from home, in a different county, on a different side of the…

  • Fairly hilarious WTF service

    Went to a Dunkin Donuts walk up last night and asked the guy at the counter if they had any sugar-free syrup flavors. Our interaction went about as…