So, they're going to ship me a whole new punch bowl and ladle, I get a reshipment confirmation via email, stating my bowl is going to ship on the 16th. Fast forward to yesterday, and it occurs to me that a) I never got a follow up email with a tracking number and b) I still don't have my punch bowl. So I call up and wrangle up a human being again; the customer service rep is polite, although a little... confused, and the "where's my stuff" conversation manages to take about 45 minutes, finally ending in her telling me that the punch bowl is back ordered until after Christmas (problem, since I bought it to use on Christmas Day). It takes another 10 minutes to explain to her that I don't want the punch bowl if it won't arrive until after Christmas (somehow "I need it for Christmas" is perplexing to her). Eventually, she manages to refund my money, and in a bit of good service, offers me a $50 gift card for the inconvenience (god knows if it'll get here, however).
And then a few hours later a package arrives, containing... wait for it... the replacement punch bowl.
So now I have two punchbowls (and one ladle) for the cost of negative $50, which is why it's only badish, but what a mess to get there! I figure after the holidays I'll call Macy's and tell them the punch bowl arrived, since I feel vaguely guilty about getting it free, even though it's their screw up.