k_i_s_me7803 (k_i_s_me7803) wrote in bad_service,

Children's National Medical Center

I have an 8-year-old daughter with autism and ADHD. She has just been recently put on Vyvanse (20 mg) by her developmental pediatrician. We see this pediatrician in a satellite office in Virginia. Vyvanse is a controlled substance so there are no automatic refills. I have to call once a month to get a prescription to physically take to my pharmacy.

So my daughter's been taking this medication for a one month so far (started in November 2011). I count the pills in the bottle and realize I have to call the office around the end of November.

I called November 28. I called the satellite office number and they told me I had to call the Rockville office (which is in Maryland, and I'm in Virginia - this is important). They give me the phone number for the Doctor's assistant, Miss Lucie. I call and talk to Miss Lucie (lovely woman). She said she'd e-mail the doctor and call the Fairfax office to let them know the doctor has an e-mail (found out today the doctor hates e-mail and rarely checks it - lovely). I also mention I'd like the prescription mailed to my home address (I don't drive the interstate).

I wait. By December 2, my daughter has 3 pills left in her bottle. I call again, saying that I called on November 28 and that my daughter has only 3 more days left of pills. I ask them to call me. Nothing.

I have my husband call this morning around 8:30 AM. He talks to Miss Lucie. Tells her our daughter is completely out of medication and we need the prescription NOW. Miss Lucie said she'll call the Virginia office. She calls back lets me know what is happening. This is when I find out the doctor doesn't like e-mail.

It's 3 PM in the afternoon. I. need. that. prescription.

I think we're driving up to the office. And we're not leaving without a prescription.

ETA: First, thank you for all your suggestions, I'm going to look into complaining to someone. Second, just got back from getting the prescription. Hubs had to go out for a while, but he was home by 3 PM. Because of where the office is, we decided to go up there and wait for the doctor to write out the prescription. Unfortunately, she cannot electronically send the prescription to the pharmacy. There is a law, either federal or state - not sure which, that is pending that will make it legal, but right now, it's not possible. I can call in for a refill, but I'm going to be picking it up from now on. Also, the doctor was nice enough to not only write a prescription (which was filled tonight), but she also wrote one out to be filled after January 2, 2012. So crisis averted - at least for the next 2 months. :) I have been searching for other developmental pediatricians, but we either have Children's National Medical Center OR VCU (which is over 2 hours away from where I live, so we're stuck). As for panic attacks (and anxiety attacks), hers have almost vanished, but she still doesn't like the vacuum being run in her presence. :D
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