Teri Smith (kitchenqueen) wrote in bad_service,
Teri Smith

Best Buy, you're awful.

My husband has been eyeing a PS3 for months now, and when he saw that they were going to be on Black Friday specials, he was all excited. He was even more excited when Best Buy announced early ordering of the BF specials for Silver rewards members. He would be able to order his PS3 on Tuesday and avoid all the crazies.

He ordered it on Tuesday, which was an ordeal and in of itself, but it's not the suck here. He got a confirmation email for the order and then another email stating that it was shipped and the tracking number. He checked it on Wednesday and saw that his package was in Ohio. Yay, it would probably be here on Friday or Saturday!

He and his friend went out at midnight on Black Friday just to see the crazies. While he was out, he noticed that the stores had plenty of PS3's, but no problem, he has one coming in the mail probably later Friday. He checked his email after waking up on Friday and lo and behold, the PS3 is now magically back-ordered.

Back ordered? WTH? It was supposed to have been shipped already? What's with this tracking number? Wasn't it supposed to be in Ohio?

He went out on Friday evening and bought one from Target for the same price. Best Buy hasn't exactly proven trustworthy in the back-ordered department for us in the past, and he didn't want to take the chance of the order being cancelled. At least this way he has one in-hand.

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