Melly (melly_owl) wrote in bad_service,

Cosmetics Company Store.

Over the weekend, I went shopping at a Cosmetics Company Store (I will call it CCS). For those who don't know, CCS is a makeup store that sells high end name brand makeup/perfume at lower costs. It mostly sells discontinued items from brands like MAC, Bobbi Brown, Clinique, etc. This was my second time at this particular CCS and I was not impressed.

I walked in the store, saw the associate standing by the door, smiled at her, and started looking around. The associate didn't greet me or smile back, just gave me a look that wasn't friendly. While I was shopping, other customers were coming in the store and the associate greeted them and asked them if they needed help, but she did not approach me at all. I glanced at her once or twice and each time, she was staring at me with a really unfriendly look on her face but was perfectly polite and friendly to other customers. I found a foundation that caught my eye, but I needed some help matching it to my skin. I stood by that shelf of foundation for quite awhile, obviously interested in the product, but she didn't come over at all. I'm not usually one of those people who just stands there instead of asking for help, but by this time I wanted to see if she would actually come up to me of her own accord rather than me asking. She didn't. I finally went up to her and asked, "Could you please help me match this foundation to my skin? I'm not very good at it." She kind of huffed and said, "Well put it on!" Umm okay. I know when matching foundation, you're supposed to put a small streak of it on your cheek. That is how other makeup places have matched me and it's also what I've read online about matching foundation. As soon as I put a small streak on, she actually raised her voice at me in a really snotty tone, "Don't put that on your cheek! If you have other foundation on, it won't match right! Put it on your neck and blend it all the way in!" First of all, I know if I already have foundation on, it won't match right. I put on a very light tinted moisturizer that morning, but this was afternoon and I had wiped it off because I knew I was going to buy a new foundation. Secondly, I've never, ever put foundation on my neck and blended it all the way in to match. Any foundation, even a really dark shade (I'm pale) will look like the "right" foundation for me if I blend it all the way in. You're supposed to put a streak of it on your cheek to see if it's close, then lightly blend a little. Anyways, I ended up just picking the foundation because it looked okay (as far as I could tell) because this woman was not helpful at all and spent the whole time telling me that matching foundation isn't hard, everyone should know how to do it, they should really put how to match in magazines more because it's just sooooooo easy, I don't know why most people ask me how to do this. She said all of this in a tone that suggested she thought I was completely stupid. I just bought the foundation and left. When I got home, I realized that the foundation is too light for me :(

I was pretty offended that the woman made me feel stupid for asking her to help me match my foundation. I have a difficult time deciding if the color is right so I like a second opinion. I have a feeling this woman didn't want to help me because of my age. I am young and this woman was older. She refused to acknowledge my presence in the store but was friendly to the other customers (who were older women like her).
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