philstar22 (philstar22) wrote in bad_service,
philstar22
philstar22
bad_service

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The other mental health post reminded me that I meant to post this...

So, the last few weeks, my depression and anxiety have been really bad. Can't sleep because of the anxiety, can't do anything else because of the depression. So, being a college student at a school that provides free therapy, I called to set up an appointment.

First off, they have this really strange system where your initial appointment is same day appointment, and they only have about 7 of those a day. You have to call in pretty much right when they open at 8 if you want to get one of them, and if they are full up then you are out of luck and have to try again. So, I call the next day at at 8:00 on the dot, and I'm on hold for about 5 minutes. When I finally get someone, she says that they had a rush of calls that morning and were already full up. Of course, being in a very not good place, I immediately burst into tears. She, thankfully, takes pity on me and allows me on of the appointments for the next day (of course, then the poor people who try to call in that day may be out of luck).

So, I go in for my appointment, which turns out to just involve filling out forms and explaining to a general therapist what I need so they can assign me the right therapist. I explain to him that while I'm not suicidal, that is pretty much only because of my anxiety of death and that I'm pretty much in a really bad place where I don't feel worthy of life or anything else. So, he finds me something for Tuesday, which I was grateful for considering it was already Friday.

So, I go in Tuesday. Here is where the real bad service is. Turns out, the guy put in the wrong day. He actually gave me an appointment for next Tuesday after telling me that he had something for this week. Now, of course, this week is completely full up. And the receptionist isn't remotely apologetic and doesn't seem to think he did anything wrong. She keeps insisting that I made the mistake even though it was specified as an appointment for this week. And considering that the counseling center is in a building that involves a long, uphill walk that always makes my asthma act up, I am now tired and frustrated and angry.

So, here I am, stuck in a really bad place. And I really wanted/needed to see someone this week. But now I have to wait. I mean, I get that people make mistakes, but the least that they could have done was to apologize instead of blaming me and even just try to work something out
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