robertr4836 (robertr4836) wrote in bad_service,

Verizon DSL

I moved a year ago. I had been using Verizon DSL for several years prior to moving so I was happy to find out the service was available at my new location. I talked to a Verizon DSL CSR and arranged to change the service address.

I received an email confirmation that the service would change. I received a second email confirming the date that the service would change. Then I received a third email telling me the service change had been canceled and it all went to hell after that.

I called Verizon on at least four separate occasions spending a minimum of one hour per call. Long story short, no one could determine why the service change had been canceled and absolutely no one would authorize the service change until it had been determined why it had been canceled in the first place.

So like I was saying, I've been a Comcast high speed internet customer for a year now...

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