Comcast
Dear Comcast:
What is the point of setting it up so the CSRs can see that there is probably an outage (for example: 8 other modems in my area are also not online), but not letting them set it up so someone comes out and looks into it? If you can see the outage why do you have to wait until a certain number of people call in upset because their Internet is down before you will try fixing the problem?
No love,
A soon-to-be AT&T customer,
TeffieLynne
What is the point of setting it up so the CSRs can see that there is probably an outage (for example: 8 other modems in my area are also not online), but not letting them set it up so someone comes out and looks into it? If you can see the outage why do you have to wait until a certain number of people call in upset because their Internet is down before you will try fixing the problem?
No love,
A soon-to-be AT&T customer,
TeffieLynne