But I work there and I see my co workers, and other Del Taco employees from other stores, being complete jack asses for no reason.
We have had quite a lot of customers complain about our drive-thru guy. I can't even count how many times I've heard people say something to him, and have him reply, "So?"... And we can't take anything over 20. He will say, "Sorry. We can't take anything over 20. If you had actually read the sign on the drive-thru menu, you'd know that".
One incident, a lady said, "There was a sign?" I didn't blame her. The sign is very small and somewhat hidden on the menu. He acted like she was a dumbass, and said, "Yeah. If you could read, you'd know that. Do you have the money, or should I void your order?" "*wtf face* I have money. Hold on, and I'll get it from my wallet". The lady actually said it nicely. "*sighs really loud* Oh, just take your time. *walks away and not that quitely says, "Dumbass"*". That's where I walked to the window and apologized to the woman. "Why is he allowed to be on the head set if he's so rude?" "I'm sorry ma'am. I'm really not sure. Would you like something to drink while you wait for your food?" "Oh, no, that is fine but thank you for asking. Why aren't you on head set?" "They tend to put me on walk. Although he can be rude, he's pretty fast". She laughed and gave the our DT guy the money, got her food, and left. But she called back. With a complaint about him, and a compliment for me. This has happened so many times I can't remember all of them. He also likes acting like people are stupid because they don't know the ingredients to items we have. For example: "What is on the Veggie Works burrito?" "*loud sigh. long pause* WELL As it shows in the picture *sigh* beans, rice, red sauce, cheese, sour cream, guacamole, lettuce and tomato. *takes finger off talk button* idiot".
This kind of behavior doesn't stop with him. Most of my managers act like customers are idiots. And our taco bar people don't really care. I don't know how many times somebody has ordered an item without some ingredient, and they'll accidentally put it on anyway... and you know what? Sometimes they pick it off, but still leave some on. For instance, a veggie works without tomato... sometimes they'll put on tomato anyway and realize their mistake. Try to pick off the little bits, miss some, say "Fuck it". Then they wrap it and hand it out. So, if you're allergic, make sure to tell the cashiers. Otherwise, it'll probably end up in your food somehow.