Saitaina (saitaina) wrote in bad_service,

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Subway: Bad Service Turned Good

I will preface this by saying I suffer from social anxiety, as an exercise in getting past it, I've taken one of our tags to heart and endeavor to speak up when I receive bad service (luckily for my issues, this is not common).

So when a minor issue cropped up at Subway (cash-out girl stacked out subs weird and didn't fully wrap them, so that when we moved the tray, the top sub slid off the other and hit the floor, spilling open...nummy dirty sub!), after a few moments of thought, I decided that it was worth speaking up about.

Owner (of that branch): How can I help you? *dead stare*
Me: I wanted to make a complaint about your cash girl, she stacked the subs oddly and didn't fully wrap them so that when they were moved, one of them slid to the floor and un-wrapped, opening up, and after, she left me to clean it up and didn't bother to offer to re-make the now dirty food...
Owner: *zombie stare*
Me: *getting nervous* Uh, I cleaned it up, I just wanted to let you know... *extremely nervous at the continuous stare* So...yeah. *turns to leave*
Owner: *After stretch of silence (I was partway back to my table by now)* Do you want me to re-make it now?
Me: *meek and embarrassed now* Yes, please.

So yeah, turned good and all that, not too big of an issue (I didn't die after all)...I just felt even more uncomfortable by her stare which made me question if I was doing the right thing or making a mountain out of a molehill. *shrugs*
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