KJ (sevenday) wrote in bad_service,
KJ
sevenday
bad_service

UPS fails to deliver

I ordered a monitor from Newegg last week, since my current one is trying to die and I kind of need a working monitor in order to continue my online schooling.  It shipped UPS.  Just... argh.

Relevant background:

I live in a trailer. The previous owners were idiots and disabled the "front" door, which is the first door you see when you pull up.  There is a ramp clearly visible that leads to a second, functioning door.   The non-functioning door usually has a sign on it that says "Use other door (arrow to left)" and decorations blocking the steps.  Neighborhood kids love to rip the sign down and scatter the decorations.  UPS/USPS have delivered to this house many times in the two years I've been here, and 90% of the time manage to deliver to the correct door. I am deaf and use IP Relay to make and receive calls.

P.S. I have included IM logs to show what happens when they try to call me.

* Truck arrives.  I reach the door in approx. a minute.  By the time I step out onto the porch I see the truck pull away. I try to flag them down, but discover only a "first attempt" note stuck to the false door.

* 1-800 number, call #1 - Sue says she'll call the local center and see if it can be redelivered today, promises a phone call.

* Receive a call and immediate hangup.  1800 number call #2.  Get a man.  He says yes, they tried to call, and they'll let me pick it up.  I ask which location.  "Uh, I'll have them call you."

* Second call and immediate hangup.  1800 number call #3.  Tanya apologizes, says it's a location 21 miles away from me, ~30 minute drive. I tell her I refuse to drive that far to pick up a package that should have been delivered.  Explain above situation with door.  She arranges to have it put on truck tomorrow, says to call back tomorrow AM to confirm that it is on the truck.

I am peeved.  The only way I can think of to convince people to stop using that door (or trying to) is to nail a sheet of plywood over it, and then paint in giant capital letters, "USE OTHER DOOR."  I don't think the park manager would let me do that, though.  Second idea was an electric fence to prevent people from reaching the door to rip off signs or attempt to deliver to it.  I don't think she'd approve of that either.  
I also need to contact IP Relay and find out exactly what the user is SUPPOSED to hear when they dial my number, to find out how accurate the person's description of "difficulties" was: the line was apparently mute for "a while" then a recording played.  I suspect the recording was something like, "You have called a deaf person.  Please hold while we connect."   If so, I am going to strangle someone.  I already want to smack the delivery driver upside the head with a fish.

First failed call #1:
(11:59:17 AM) My IP Relay: The My IP Relay service has a phone call for you. Type your response to take this call now, or type MSG to ignore it and have the relay operator take a message for you instead.
(11:59:20 AM) Me: hello GA
(11:59:21 AM) My IP Relay:
Welcome to IP Relay.
To place a relay call type CALL followed by a 10-digit number.
To register your personal My IP Relay Number type ACTIVATE
For customer service information please type HELP

Failed Call #2:
(1:08:04 PM) My IP Relay: The My IP Relay service has a phone call for you. Type your response to take this call now, or type MSG to ignore it and have the relay operator take a message for you instead.
(1:08:11 PM) Me: hello
(1:08:12 PM) My IP Relay:
Welcome to IP Relay.
To place a relay call type CALL followed by a 10-digit number.
To register your personal My IP Relay Number type ACTIVATE
For customer service information please type HELP

P.P.S: I was told they couldn't leave messages.  I GOT one while I was on the phone with Tanya, apparently, in which they identify as UPS and gives the address of the pick up location and that I can pick up between 6:30 and 8 pm.  Fail all over.
EDIT TO ADD: UPS truck pulled up about an hour ago.  The guy glanced at the door, then looked up to see me standing at the porch railing, giving him the Evil Eye.  I don't know if this was the same driver from before, but he didn't say anything to me, just handed over the pad for me to sign, then handed up the monitor and scurried out of there.  Monitor is going to take some getting used to (went from a 14.5 to a 20...) but it works and I have the darned thing!
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