Laura (lauraluv) wrote in bad_service,

Friendly Neighborhood Pub Suck

My friend, boyfriend and I decided last night to try a pub we've never been to before, and chose a locally owned pub that we've heard good things about. We got there at about 6:15, and it wasn't too busy. A lot of people already had plates on their tables.

Our waitress came around, took our drink orders, and five minutes later she brings them to us... asking 'who had x?' as she handed them out. Okay, kinda strange you would forget, but that's not the major suck. We order a couple of appetizers as our main meal since it was half price appies, she writes them down, and then goes away.

About 15 minutes later, the waitress comes around and asks if we want refills. She comes back with our drinks, asking again 'who had x?'. Okay... I guess that's just her way of doing her job...? She also chimes in with a 'Your food will be right up!'. Okay great! We're all starving here so we kinda clear off the table, my friend pulls out the last lactose pill from her purse and (thankfully) decides to wait for the food to get to us before she takes it.

My boyfriend had ordered a second beer, and he got a glass of clear, watery, flat beer. Obviously the bottom of the keg. We manage to catch the waitress as she's serving another table and he requests another glass that isn't completely flat. She takes it away, comes back and explains that it was the bottom of the keg and the bartender is in the process of changing it over so it'll be a minute. Great, that means good beer. Soon after, she comes back with a glass of clear, watery, flat beer. Um... I guess the bartender maybe forgot or didn't know that you're supposed to bleed out the line to the new keg until you get the new keg beer coming from the tap... which is another suck because no one wants to drink flat beer. He didn't want to ask to get another glass so he just left it alone. (He tends to do things like that; isn't satisfied and complains to me about it, but will refuse to ask for a replacement... boyfriend_suck?)

We sit there for another 25 minutes waiting for the food that was supposed to be 'right up!'. We watch as people around us get their food; ones that came before us, and even a table that came after us (I get it, different cooking times, less food to cook, etc). Our waitress comes around again and as she passes by, she repeats, 'Your food will be right up!'. Okay good! We're still hungry!

Fifteen minutes later, she comes by again and gives us... dip. She says, 'They're just plating your food now!'. Okay, great! It's about time.

Ten minutes later, our food finally arrives. We were on the verge of just slapping down a five dollar bill for the beer and leaving to go to another restaurant, and are pretty pissed off that the food took an hour and twenty minutes to finally get to us. But we eat it anyways.

The fries are undercooked, the 10 wings we ordered only have about two ounces of meat alltogether, the potato skins looked like they were just haphazardly plopped on to the plate, and the samosas are cold. We eat them anyways because we're hungry.

We don't see the waitress at all while we're eating; she never comes by to ask how things are or if we want any refills. Finally at about 7:50 (an hour and 35 minutes into the visit) she shows up and we ask for the bill.

We decided to tip her, albeit not the whole 10%. Maybe most of this wasn't her fault - the beer was the bartender, the wait times were the kitchen. However, even if there was some miscommunication between the kitchen and the waitress, we really felt she should have apologized that it was taking so long, instead of blatantly lying to us and saying our food would be right out. We're understanding people; we would have been okay with a 'I'm so sorry about the wait, it's going to be another X minutes, can I get you something in the mean time?' or something along that line. We had things to do that night afterward, so it would have been great to know that we were going to be there for an hour and twenty minutes waiting for food. We're also glad that my friend waited to take her lactose pill, because it would have worn off if she had taken it the first time the waitress said our food would be out, and she wouldn't have been able to eat some of the things we ordered.

All and all, we probably won't go back there unless we're not totally hungry yet, have nothing else to do that night and no one is working in the morning. It's too bad; the food was good, but it really wasn't worth such a long wait.

TL;DR - Waitress asks 'who had x?' every time she brings a drink, after taking back a glass of bottom-of-the-keg flat beer she brings another bottom-of-the-keg flat beer, waitress chimes in with 'your food will be right up!' twice in an hour and does not bring food, finally after an hour and twenty minutes it arrives and is undercooked, cold, bare-bones, or just thrown onto the plate.
Tags: bar/public house, it's only bad service if you die, wtf service or wtf post?
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