Fast forward to this morning - I drop into the agency to pick them up, the girl looks through their cabinet and calmly tells me sorry they aren't here, they weren't ready. Okay, problem. I went off a little bit at the girl and told her to call the place as this was a significant issue. She calls and the dry cleaning place is like oh there was cat hair so we had to keep washing them.. blah blah blah. Okay that makes sense, cat hair is kind of ubiquitous at our place and it is a pain to get off. BUT - they had my f#*king phone number the whole time.... now I don't work in the dry cleaning game, but, i would have thought people who request same days service, you know, might well want, nay need, their cleaning done SAME F*#KING DAY. So at the point where my professional instincts tell me that hmm to do a proper job I can't deliver this same day - I think a phone call would be in order to find out where the customer's preference lies? Do you want the job done 100% in which case wait another 24 hrs OR a job done 70% and delivered within the agreed time frame. See that's customer service, not hard, not demanding - Customer service is easy, you just need to think like the customer for a few seconds.
BAh anyway, my girlfriend is in a complete tizz now because this has ruined her plans for today - She is not the type to have a plan B up her sleeve, nor is she the type to remain calm in a crisis and try to work a way through the ensuing chaos to develop a plan B on the run. She has a small role in this tale of woe, if it were me I would have taken my stuff in to be cleaned last week, if you leave things to the last minute you do leave yourself open to being a victim of incompetence or bad luck.
Fingers crossed she can work something out huh? She was really looking forward to this.