You should not be here. (invaderscythe) wrote in bad_service,
You should not be here.

Mongolian BBQ and Vegetarian Bowls

I have a question regarding annoying service rather than bad_service.

Up here in Michigan (and a few other states) we have a restaurant called Mongolian BBQ where you go pick out your food for stir-fry by selecting meat and vegetables, pick out some seasonings and sauce and bring it up to a large round grill where the grillers will cook for you while you watch. Delicious food and reasonable prices but the problem here is I'm vegetarian so on the menu it says for a dinner of one bowl it is $10.99 rather than $12.99 with meat (it is cheaper having a veggie bowl regardless of having lunch or dinner).

Whenever my boyfriend and I go there we always tell the server before we leave to get our food and after we sit back down that I have a vegetarian bowl. Sadly, a lot of the time the server forgets and puts 2 regular bowls instead of 1 regular and 1 veggie so we have to tell them to fix it. I feel that it's really annoying on both my part and the part of the server having to go back and fix the mistake.

A few weeks ago my boyfriend and I went back and the same thing happened again with being charged for 2 regular bowls. Since we were frustrated we ask our server why they don't have something to distinguish vegetarian bowls to regular bowls (our suggestion was different colored dishes or markings on dishes). Luckily our server did tell us they used to do this in the early 2000s by using different colored dishes but they stopped doing it for whatever reason.

I want to make a suggestion to Mongolian BBQ to bring back this way to tell the difference between veggie bowls and regular bowls but I have a feeling they won't (probably because of cost of having to buy more dishes) since they did it before. Again, not the worst service in the world, but a very annoying occurrence that happens almost all the time we visit. Does anyone have any suggestions on what I can do to fix this problem?
Tags: *restaurant, ^annoyance
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