lovelyladyjess (lovelyladyjess) wrote in bad_service,

WTF service - shoe repair

I've frequented this shoe repair place near my work only a few times, but after my last experience, I don't think that I'll be returning. During my lunch hour yesterday, I went to have the tips of my heels replaced. I have had this repair done in the past. It only takes a few minutes. During my previous visits, I left the shoes there at the beginning of my lunch hour and would return at the end of the hour to pick them up. There is a sign in the store that says "repaired while you wait" and "ladies' heels in five minutes."

When I went there yesterday and explained what I wanted, the employee tried to push for me to have the whole sole repaired rather than just the tips. The shoes weren't in such disrepair that I was willing to do that, so I politely declined three times before he gave up on it. The employee quoted the usual price and then told me that they would be ready to pick up by Thursday afternoon. I was taken aback since this repair normally only takes about five minutes, and it was only Monday! I told him that I had been hoping to pick them up on the same day. He responded by saying that he was "slammed" and that people were "waiting for [him], shoeless." Now, considering that it was 3 PM, I find it perfectly understandable that he could have many repairs to finish up before closing time in two hours. Even so, I found it quite strange that he was proposing that it would take over two days for the shoes to be repaired. I would have rather returned at another time, but he didn't offer any other suggestions and just repeated that he was too busy to have them before Thursday. I declined his offer, thanked him, and went on my way.

Edited upon the suggestion of a commenter:
My experiences at this place have been rather subpar in the past. I only went there because it's a block from my office. I would never be willing to leave my shoes there for more than a few hours because the place is in such a state of disarray that I'm not sure how they'd manage to not lose them. The last time I returned to pick up my shoes, they were just sitting on the counter, where anyone could just casually pick them up and walk off with them.
Tags: "i'll not be coming back here", wtf service or wtf post?
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