leefa_lou (leefa_lou) wrote in bad_service,

Hot chocolate =/= cafe latte

On any other day, this probably wouldn't have bothered me so much. But I had been running just a little late to work, then my train got in ten minutes late and I missed my bus, I had a client waiting at work when I got in who needed to be out by a certain time and I hadn't had breakfast. You know, just one of those days.

So when I went on lunch I decided to treat myself to macca's coz I was feeling crap. This particular MacDonald's is usually pretty busy but very quick at getting orders out so it's usually a very quick trip.

I ordered my meal but asked for a soy hot chocolate instead of soft drink(it was cold and raining). The first time the guy repeated it back correctly, but when confirming the whole order spoke very quickly and muttered something sounding like 'latte' at the end. I confirmed 'hot chocolate' he said yes, I paid. Got my reciept, looked at it, 'cafe latte'. Drat. I turned to go back to the guy but my order number was called so I told the girl that he had gotten my drink wrong and I wanted a hot chocolate. She said no problem, I'll let the cafe know. I wait for my drink and the cafe guy calls out soy cafe latte, I ask if it was a hot chocolate, he gave me a confused look and I explained what had happened when I received my reciept and food. He apologized and made me a new drink. While making it, there was a flurry of fast conversation between him, the girl who gave me my meal and the cashier which I could make out maybe a word in ten but knew it was about me because 'soy', 'latte' and 'chocolate' were some of the words I could understand. The girl I told about the mistake seemed to be saying 'I told you to change it!'. I got my drink(finally!) and left.
Everyone who served me was of probable Indian descent and their accents probably had much to do with the confusion on my part. I was perfectly polite to all of them, coz I know what it's like to be rushed and harried, that's how I started my day.

When I got back to work I was all kinds of sad faces coz my chips that had been straight of the fryer were now lukewarm at best.
Tags: *fast food, all kinds of sad faces, it's only bad service if you die, maybe they were zombies, mcwank
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