April Conquest (minikitkatgirl) wrote in bad_service,
April Conquest

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Seafood Shack Shenanigans

So, today I went to this seafood restaurant for a friend-of-a-friend's going away party. I have never felt compelled to write about bad service, but this was one thing on top of another.

I was already stressed out when I got there because I took the train to the town this place is in, but it took me 45 minutes of walking in circles before I finally found the restaurant (which was nestled and secluded and not remotely visible from the road unless you already knew it was there). To describe the layout, this place was located on the water, right next to a marina. The main restaurant was indoors (with a covered outdoor patio) and then fully outside was sand, in which there were these "cabanas," as well as groupings of Adirondack chairs, a space in the corner for a live band, and a bar located adjacent to the Adirondack chairs.

My friend (who had been calling me as I was trying to find my way and had tried to direct me) and I went to the outdoor bar to procure beverages--a frozen drink for me, and water, since it was so hot out and the cabana was (of course) right in the sun. The bartenders took little notice of us, and seemed to be helping out everyone else except us. We finally got the eye of the male bartender, who, when I asked if they had frozen drinks there, said they only had them at the bar on the outdoor patio.

Okay. So, we go up to the other bar there. This one had a female bartender, and she was not attentive at all. After several minutes, she acknowledged us, and I managed to ask for a strawberry daiquiri, to which she replied that they didn't have any. I asked what frozen drinks they did have, and she said, "We don't have any frozen drinks." Which I guess meant that they ran out, but really? 4:45 in the afternoon on a Sunday, and all of them are gone? Well, damn. So, my friend and I decided we'd just get two waters. I turned back around to the bar, and bartender chick was gone again, then attending to people on either side but completely ignoring us, even though I had my wallet out in preparation to issue payment. Oh, well...

We go back to the cabana, as my friend noticed the waitress was on the verge of returning with the bill, so we stopped her and asked for waters (and I ordered a Malibu Bay Breeze). Now, I should note that I arrived there slightly later than the start time of the party, but I didn't know these folks at the cabana (who were the family members of the person the party was for) were about to leave. So I had wanted to order food, but the waitress explained to my friend and I that the cabanas were for eight or more people, and we couldn't stay there if the rest of the group was leaving...nor we were permitted to eat in the Adirondack chairs area, and there were no tables available in the restaurant (there was a 2+ hour wait).

The waitress wasn't rude at all in this regard; she was actually quite lovely. So I think that's all bad_policy more than anything else. She did bring our waters, and the Malibu Bay Breeze (which was served in a very small plastic cup and--I was surprised to find out--cost me $8.00, plus tip), but the combination of the heat, the loudness (from the live band that was playing, plus the massive amount of people there--so much so that we all had to shout just to have a conversation), and the extremely slow/lackluster service was really more than my friend and I were up to handling. So, we opted to leave at that point.

I know that all of this might be chalked up to the fact that this just wasn't my kind of place (it honestly seemed more like a nightclub than a restaurant), and that the atmosphere there would suit other people perfectly, but I just had a very un-fun experience overall. From what my friend told me, this is place is new (just opened up this summer), so perhaps they are still trying to work the kinks out. In any event, I don't believe I shall be returning there anytime soon.

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