outstanding (phenomenal) wrote in bad_service,

Bad FedEx Service

This is my mom's bad service, but I thought I'd share it.

Due to my cousin's poor planning my mom had to overnight her a notarized affidavit from California that needed to be filed in Ohio today no later than 4PM. However, the place where they needed to be filed is about an hour drive from where my cousin lives, so the package would need to get there by 3PM at the latest. My mom found this out yesterday around 2PM.

She went to FedEx to have both the notarizing done as well as have the documents overnighted. She was quoted a price of $75 for the package to arrive in Ohio at 8:00 this morning or $40 to have it arrive by 10:30 (Ohio time). Because of the $30 difference my mom opted to select the service that would get it there by 10:30.

At around 11 (CA time) my mom called my cousin to make sure the package had arrived. It had not. The FedEx shipping information online said it was out for delivery.

At 11:40 (CA time) when the package still had not been delivered my mom called FedEx. The person who answered the call told her that she would get in touch with the truck driver and alert them of the necessity to deliver the package asap. They also took my mom's phone number and told her they would call her and tell her what the delay was.

At 3:30PM (Ohio time) the package was delivered. The FedEx driver did not ring the doorbell and left the important documents between the screen door and the front door. There was someone home at the time. However, by this point my cousin already had to leave to file the rest of the papers she did have, sans the ones from my mom.

At 5PM someone from FedEx calls my mom to tell her the package has been delivered. Keep in mind, with the time differences this is some 5 hours after the package has been delivered. And the package was delivered 5 hours late from the quoted time. They offered no reason why the package was late and told her that she couldn't file a claim with them.

She still needs to call customer service and we're hoping she can get the full cost of the delivery back even though they did get delivered some 5 hours late, because they were time sensitive documents.

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