Jess (jesshobbs) wrote in bad_service,

This happened at my kids' swimming lessons earlier this evening and I'm still so pissed I can't sleep. Instead I'm just laying here stewing about it.

My younger daughter (6 years old) is afraid of the water. We just bought a house with a pool, so we figured a short (2 week) round of swimming lessons would be good for her -- just enough to help her get a little more comfortable in the water. So we signed up for lessons at the local YMCA, starting last Monday, June 20th. She freaked out a little the first day, but I explained to her how her teachers were also lifeguards, she could trust them, they would keep her safe, etc. Over the last week and a half she has made a lot of progress and I was pleased with how things went.

Until today. I didn't actually witness this event (and am beating myself up for it) because from the covered area where I wait, you can't see the deep part of the pool, but a different instructor came up to me after the lessons to tell me about it. Apparently the class had gone to the deep end to practice their kicks with floats to keep them up. My daughter was scared, and so was doing her kicks while holding onto the side. This must have been unacceptable to one of her teachers, because he told my daughter to let go of the side and come out into the water. When she refused, he went to pull her away from the wall. My older daughter told me at this point the younger one started crying, so the instructor took her to the other side of the deep end, DUNKED HER UNDERWATER, and then told her she had to sit out the rest of the lesson, sitting on the side of the pool and that she wasn't even allowed to put her feet in the water (about 30 min of the 40 min lesson).

Once I got this whole story, between my kids and the other instructor -- who was so upset that my child was treated this way, I was really thankful for her courage in coming to find me -- I went into the office to complain. Unfortunately the pool supervisor had already left for the day, so while the front desk guy made note of my complaint, he said I should come early to the lesson tomorrow to talk with the supervisor.

I'm so upset I can hardly stand it. I'm sick with myself up for not seeing this happen and letting my poor child suffer through that entire lesson thinking she did something wrong. And I'm so pissed at that instructor I don't even know what to do. I'm terrified that we have now gone back even past square one with her fear of the water, and I don't know how long it will take to undo this damage. I'm going to try to get off work early so I can get all this taken care of before the lesson time, but I'm definitely not letting my child back in the water with this guy. If you have any tips for how I should handle this meeting, or what to ask for in recompense, I'd appreciate them. This is the first time I've ever had to deal with someone seriously wronging my child.

*edited to add the words "my child" to the end. I'm so mad I can't even make words,evidently

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